Please read as you are agreeing to these terms and conditions when using our services.
If your repair is covered by the original manufacturers warranty, other warranties, or insurance coverage; it is your responsibility to obtain service through the manufacturer for any original equipment that was part of the initial product purchase or through the other warranty service or insurance provider.
LIMITED SERVICE WARRANTY
ERS warrants that the services it provides shall be free of functionality defects in workmanship for a period of 30 days from the date of original invoice. Smartphone and Tablet screen and hardware repairs have a workmanship guarantee of one year unless otherwise void. To obtain a warranty service repair, call and make an appointment to bring your computer, phone, tablet or other device (hereinafter “equipment”) to our store for diagnostics.
EXCLUSIONS TO LIMITED SERVICE WARRANTY
ERS will not refund service fees or re-service equipment under warranty if, in ERS opinion a) equipment has been damaged after being serviced; b) issues were not present when the equipment was originally repaired; c) issues were caused by problems with a third party service such as internet service providers or malicious software; or d) the equipment has been in contact with liquid.
SMARTPHONE AND TABLET REPAIR DISCLAIMER
Warranties on smartphones and tablets are void if any of the following occur; a) cracked glass or LCD screens; b) bends in the frame or housing; c) liquid damage; d) customer attempted repair; e) third party attempted repair.
After opening a device for repair the equipment may lose it’s ability to be water resistant. By using our services you acknowledge the device may no longer be water resistant and my become non-functional if it comes in contact with liquid.
FAILURE TO PICKUP YOUR EQUIPMENT
ERS is not responsible for customers equipment or other property left or not picked up at our store within 30 days after we send you a notification your equipment is ready for pickup. Notification will be by telephone or email depending on what was provided to us. It is your responsibility to ensure ERS has an accurate phone number or email address for you. If you do not pick up your equipment at that time, or arrange for a pick up time that is reasonable, ERS will dispose of your abandoned equipment 30 days after we sent you the notification. ERS will not preserve any data which was stored on your abandoned equipment. ERS is not responsible for any data that is lost as a result of your abandonment of the equipment.
SHARING OF INFORMATION WITH THIRD PARTIES
ERS may utilize selected third parties to perform some of the services. In such cases, ERS may need to share access to as well as payment information as reasonably necessary to complete such work. By releasing your equipment to us, you consent to such third parties accessing your information.
END USER LICENSES
You understand and agree that if any software installation is required, ERS may act on your behalf and accept the terms of the end user license agreement.
BACK UP YOUR DATA BEFORE LEAVING YOUR EQUIPMENT
By using our services you understand and agree that prior to any service performed on your equipment, including any diagnostic service, it is your responsibility to make sure that your equipment and the data stored on your equipment has been completely backed up. You understand and agree that ERS is not responsible for loss of data, or information that is on your equipment (including, but not limited to, any documents, spreadsheets, pictures, videos, music, emails, messages, contacts, calendars, applications, files, or any other form of information).
ILLEGAL MATERIALS STORED ON EQUIPMENT
Please note that should any suspicious or potentially illegal materials or images on your equipment be discovered during the repair or diagnostic process, we are obligated to inform appropriate law enforcement authorities and will cooperate with their requirements, which could include transfer of your equipment to such authorities.
RUSH SERVICE FEES
ERS offers a rush service for those who need their equipment to be worked on immediately. With payment of this service fee at drop off, the equipment is brought to the top of our repair queue and diagnostics are started immediately. This rush service does not cover any labor, part, shipping, or service costs.
ERS offers complementary evaluation of a device to help give our customers a better idea of what costs may be involved in repair of their equipment. This is a limited time spent and does not include diagnostics, disassembly of equipment, or any attempt to repair.
Depending on the device, ERS may offer basic testing of hardware functionality and estimates for expected repair costs. Some devices may require full diagnostic testing, disassembly, and lengthy research into problems. Those diagnostic services would incur our hourly bench fee even if the device is found to not be repairable. ERS is not responsible for any equipment damage during the diagnostic or repair process.
LIQUID DAMAGE RECOVERY SERVICE
ERS offers data recovery service for liquid damaged equipment. This includes disassembly of the equipment, removal of hard drives, and use of specialized equipment to extract the information. If additional parts or services from a 3rd party recovery lab are needed to complete the data recovery there may be additional costs. Fees for data recovery service must be pre-paid and are non-refundable; there is no guarantee that all data is recoverable. Additionally ERS does not offer repair on or offer any warranty for devices exposed to liquid.